This Delivery Policy applies to products purchased from Arrab AI Store through store.arrab-ai.com.
1. Delivery Areas
Delivery is available to supported areas as shown on the website or confirmed during checkout or order processing.
Some products, large 3D printers, heavy items, fragile items, spare parts, or supplier-based items may have limited delivery areas or special shipping requirements.
2. Delivery Methods
Delivery may be arranged by merchant delivery, courier, shipping company, supplier delivery, or customer pickup where available.
The available method depends on the customer country, city, product size, destination, shipping restrictions, and order availability.
3. Delivery Timing
Estimated delivery timing will be shown on the website, invoice, or communicated by customer support after order confirmation.
Delivery time depends on country, city, stock availability, supplier lead time, customs, public holidays, weather, address accuracy, and courier performance.
Pre-order items may require approximately 10 to 20 business days, depending on supplier readiness, inbound shipping, and order processing conditions.
For products already available within the same destination country, delivery may take around 2 to 3 business days, or according to the agreement and scheduling confirmed with the delivery department.
Delivery estimates are not guaranteed and may change if product availability or logistics conditions change.
4. Packing and Dispatch Schedule
Order packing and dispatch activity is usually handled on working days between 9:00 AM and 3:00 PM local business time.
If the customer places an order during these working hours and payment is confirmed in time, packing and initial dispatch processing may begin on the same day.
Regular working and dispatch days generally exclude Fridays, Saturdays, official holidays, and special public or seasonal occasions.
5. Delivery Charges
Delivery charges, if applicable, will be shown before payment or communicated clearly during order confirmation.
For special shipping, international delivery, heavy items, or remote areas, additional charges may apply with customer approval before dispatch.
6. Customer Responsibilities
The customer must provide accurate name, mobile number, email, country, city, area, street, building, floor or apartment, and any other required delivery details.
The customer or authorized recipient must be available to receive the order. Failed delivery attempts may cause delays or additional charges.
The customer should inspect the package upon delivery and report visible damage or missing items as soon as possible.
7. Risk and Ownership
Risk of loss or damage transfers to the customer upon delivery to the customer or authorized recipient, unless otherwise required by applicable law or courier terms.