Welcome to 3D Store Ai. By accessing store.arrab-ai.com, creating an account, placing an order, purchasing products, requesting 3D printing services, or using our mobile applications, you agree to these Terms & Conditions.
Available on Mobile Platforms
3D Store Ai is also available on the App Store and Google Play.
1. Definitions
"Store" means the 3D Store Ai online store.
"Customer" or "User" means any person or legal entity that uses the website, purchases products, or requests 3D printing services.
"Products" means 3D printers, their accessories, related materials, and any other product displayed on the store.
"Printing Services" means the service of printing 3D designs based on the customer request.
2. Merchant Information
Store name: 3D Store Ai. Legal merchant name: Mustafa Ayoub Software Establishment / مؤسسة مصطفى أيوب للبرمجيات.
Registered business location: Amman, Jordan.
Support email: info@arrab-ai.com. Support mobile and WhatsApp: +962795266356.
We receive customer calls daily from 9:00 AM to 3:00 PM, except Fridays, Saturdays, official holidays, and special occasions.
Technical support reviews emails and responds to customer requests during these working hours. Responses may take up to 24 to 48 hours, excluding Fridays, Saturdays, official holidays, and special occasions.
3. Website and App Use
The website and mobile applications are intended for customers who wish to browse, purchase, or inquire about 3D printers, accessories, parts, related technology products, and 3D printing services.
You must be at least 16 years old, or use the website and applications under the supervision and consent of a parent or legal guardian who agrees to these Terms, to create an account, place an order, or make a payment.
You agree to provide accurate account, delivery, billing, and contact information when placing an order.
You must not misuse the website or applications, attempt unauthorized access, interfere with platform security, or use any platform for unlawful purposes.
4. Product Information, Prices, and Availability
Product descriptions, specifications, images, prices, and availability are provided for customer convenience and may be updated from time to time.
All product prices displayed on the website include the applicable payment gateway and processing fees. Customers will not be charged a separate payment processing fee at checkout unless it is clearly disclosed before payment.
Displayed currency and exchange pricing may vary based on the customer country. Exchange rates used for pricing are aligned with the applicable payment gateway rate, including MyFatoorah where enabled, and this exchange impact is already included within the displayed product price.
Taxes, customs duties, shipping charges, or delivery fees, where applicable, will be shown to the customer before order confirmation or communicated clearly during the order process.
If a product becomes unavailable after payment, we will contact the customer to offer replacement, delay approval, cancellation, or refund according to the Refund Policy.
5. Orders and Acceptance
Submitting an order does not mean the order is accepted until payment is confirmed and the order is reviewed by our team.
We may reject, cancel, or request additional confirmation for an order if product information is incorrect, payment is not confirmed, the product is unavailable, or the order appears suspicious or incomplete.
6. Payment
Accepted payment methods are Visa, MasterCard, and payment via WhatsApp confirmation with our team.
We do not store full card numbers or CVV codes on our website.
The customer is responsible for ensuring that the payment method used is valid and authorized.
7. Delivery
Delivery terms, timing, and charges are governed by the Delivery Policy & Method on this website.
Delivery time and delivery method depend on the customer country, city, order availability, product size, and logistics conditions.
The customer must provide complete and accurate delivery information. Delays caused by incorrect information or failed contact attempts are not the responsibility of the merchant.
8. Warranty and Product Support
Warranty coverage, if applicable, follows the manufacturer warranty terms or the warranty terms stated on the product page or invoice.
Consumables, filaments, accessories, spare parts, and items damaged by misuse, incorrect installation, electrical issues, or unauthorized repair may be excluded from warranty unless otherwise stated.
9. Limitation of Liability
To the maximum extent permitted by applicable law, the merchant is not liable for indirect, incidental, or consequential losses arising from website use, delivery delays, product misuse, third-party service interruptions, or payment gateway downtime.
Nothing in these Terms limits customer rights that cannot be excluded under applicable law.
10. Changes to These Terms
We may update these Terms & Conditions from time to time. The updated version will be published on the website and will apply from the date of publication.