This Refund Policy applies to purchases made through store.arrab-ai.com.
1. Refund Eligibility
A refund may be approved if the product is unavailable after payment, the order is cancelled before shipping, the wrong item was supplied, or the product is defective according to the applicable warranty and return conditions.
Refund requests must be submitted through our support email info@arrab-ai.com or mobile +962795266356 with the order number, payment reference, product details, and reason for the request.
Products must be returned in unused condition with original packaging, accessories, manuals, and invoice unless the return is due to a confirmed defect or wrong delivery.
2. 3D Printing Services
3D printing services are custom-made based on the customer request and cannot be cancelled or refunded once manufacturing has started.
A return or replacement request for a 3D printed item will only be considered if the produced piece does not match the submitted digital file in dimensions, details, or the core design.
The customer must report the mismatch within 3 business days of receiving the item and provide supporting evidence such as the original digital file and photos or videos of the produced piece.
If the mismatch is confirmed after review, we will either reproduce the piece at no additional cost or refund the paid amount, based on what is agreed with the customer.
3. Non-Refundable or Limited Refund Items
Used consumables, opened filaments, damaged items caused by misuse, installed spare parts, customized items, digital services already delivered, products missing original accessories, and online or service fees may be non-refundable or subject to deduction unless required by law or due to company error.
Delivery charges may be non-refundable if delivery was already completed, unless the refund is due to merchant error or a confirmed product defect.
Digital and online service fees or payment-related charges are non-refundable unless required by law or caused by a company processing error.
Slight color variation resulting from printing settings is not considered a defect eligible for return.
4. Return Procedure
Customers must contact us by email or phone before returning any product.
After receiving the claim, we will review the case and notify the customer of our decision within 10 business days.
5. Refund Method and Timing
Approved refunds will be processed back to the original payment method whenever possible.
For payments processed through MyFatoorah or another payment gateway, refunds may be submitted through the gateway and then returned to the original card or account according to the payment provider and bank processing timelines.
The exact time for the amount to appear in the customer account depends on the payment gateway, issuing bank, card network, and customer bank procedures.
6. Payment and Service Charges
Displayed product prices may not include any separate service charge or payment processing fee that could be added by the payment gateway, including MyFatoorah, at the final payment page.
Any additional gateway fee or service charge will be shown before the customer completes payment.
If a refund is approved, the refund amount will be based on the approved refundable value of the order, taking into account any non-refundable delivery, service, damage, or restocking deductions where applicable and legally permitted.
7. Inspection
Returned products may be inspected before refund approval. If the product condition does not match the return request, we may reject the refund or offer a partial refund, repair, replacement, or return shipping to the customer.