This Privacy Policy explains how Arrab AI Store collects, uses, stores, and protects customer information when using store.arrab-ai.com.
1. Information We Collect
- Account information such as name, email address, mobile number, and password credentials in secured form.
- Order information such as selected products, prices, currency, delivery address, order status, invoice details, and payment reference numbers.
- Photos you choose to upload, such as your profile picture, accessed from your device camera or photo library.
- Precise device location (GPS coordinates), only when you choose to use the "use my current location" feature to set your delivery address on the map.
- Communication information such as support requests, WhatsApp, phone, email messages, and customer service notes.
- Technical information such as IP address, browser type, device information, cookies, and website usage logs where applicable.
2. How We Use Information
- To create and manage customer accounts.
- To process orders, payments, refunds, cancellations, delivery, and after-sales support.
- To contact customers about order updates, payment status, delivery arrangements, warranty, or support requests.
- To improve website security, prevent fraud, maintain records, and comply with legal or payment gateway requirements.
3. Location, Shipping Country, and Currency Handling
To help protect the customer and complete the order on the correct commercial and payment path, the system may use IP-based location signals, shipping-country data, account details, and destination information to identify the intended delivery country.
Based on the destination country, the store may automatically determine or update the displayed currency, available payment methods, and related checkout handling so the order can align with destination-country requirements, supported payment flows, and merchant operating rules.
This process is used to reduce pricing confusion, avoid unsupported payment or currency combinations, improve fraud prevention, and support the customer rights associated with the destination country and the selected delivery route.
Separately, our mobile application may request your device precise location (GPS) only when you choose to use the "use my current location" option while setting a delivery address on the map. This is optional, used solely for App Functionality, and is not used for advertising, analytics, or tracking purposes.
4. Payment Information
Online payments are processed through secure payment gateway services. We do not store full payment card numbers, CVV codes, or sensitive card authentication data on our systems.
We may store payment references, invoice IDs, transaction IDs, payment status, currency, and amount for reconciliation, refund, and customer support purposes.
5. Sharing Information
We may share necessary order and payment data with payment gateways, delivery providers, technical service providers, and professional advisers only as required to provide the service or comply with law.
We do not sell customer personal information to third parties.
6. Data Security and Retention
We use reasonable administrative, technical, and organizational measures to protect customer data from unauthorized access, loss, misuse, or alteration.
Customer and order records may be retained for as long as necessary for order fulfillment, support, accounting, legal, tax, and payment dispute requirements.
7. Customer Rights and Contact
Customers may contact us at info@arrab-ai.com or +962795266356 to request support, correction of account information, or privacy-related assistance, subject to verification and applicable laws.